In 1999, ESCLM with significant collaboration with consultants, member agencies, clients, and funders, initiated and led the development of the Service Delivery Standards for the purpose of (a) strengthening employment and training service to participants by ensuring that complete and high quality services are provided by its member agencies, and (b) demonstrating to clients, funders, employers, and other service providers that these services provide the accepted quality of service for the London Middlesex area.

Through a recent project funded by the Employment Ontario Network Development Fund, ESCLM has been able to upgrade the Service Delivery Standards.  This new project seeks to ensure that the Standards and their application for employment and training agencies are current and support and reflect provincial expectations while being sensitive to regional needs.  These revised Standards build on the capacity of this regional network of agencies to address current and future directions of an integrated Ontario employment and training system.  The Standards will ensure quality, consistent, reliable and client-centred approach to serving clients as well as serve as a benchmark for services, agencies and funders.

To learn more about the Standards, please contact carol@esclm.ca .

On Friday January 29th, 2010, the Employment Sector Council of London Middlesex (ESCLM) recognized 13 local non-profit and public employment sector agencies that have been successful in achieving certification in the council's Service Delivery Standards.

Service Delivery Standards are unique to the London region, and benefit our community by establishing clear and measurable benchmarks for quality, consistency and reliability in the provision of employment and training supports for local job seekers. The standards also enhance the strength of our community's referral network - addressing and sustaining the council's principle of "no wrong door" for job seekers in need of employment and training supports.

Local non profit agencies receiving certification include: ATN Access Inc (ATN); City of London CLEAR Project; Goodwill Industries; Hutton House; Job Search Strategies; London Employment Help Centre (LEHC); London Training Centre; Leads Employment Services; Pathways Skill Development; Quad County Support Services; Quest Centre; WIL Employment Connections (WIL); and Youth Opportunities Unlimited (YOU).

Certification Certificates were presented by Khalil Ramal M.P.P. for London Fanshawe.